Terms of service

Warranty Statement for Laboratory Balances and Scales

1. Introduction

At Radwag USA, LLC, we are committed to delivering high-quality laboratory balances and scales designed to meet your precise measurement needs. Our warranty reflects our dedication to customer satisfaction, ensuring that you receive reliable and accurate performance from our products.

2. Warranty Coverage

Radwag USA, LLC, warrants its products against defects in materials and workmanship from the date of purchase through the duration of the warranty period. Our warranty covers both electronic and mechanical parts, addressing manufacturers' defects. The warranty does not cover misuse, alterations, or unauthorized modifications.

Warranty Duration	Warranty Type	Products & Accessories
3 years Electronic, 5 years Mechanism	Electronic & Mechanism	UYA.5Y, MYA.5Y, XA.5Y.M.A PLUS, XA.5Y.MA, XA.5Y.M, MYA.5Y., MYA.5Y.F, MYA.5Y.P, MYA.5Y.P XA.5Y.M.A.P, XA.5Y.A, XA.5Y.F, XA.5Y, PMV 50 5Y, HY10.HRP, HY10.HRP.H, PUE 5 Terminal
2 years Electronic, 2 years Mechanism	Electronic & Mechanism	Industrial Platforms, PUE 7.1.HRP
2 years Electronic, 3 years Mechanism	Electronic & Mechanism	MA R Moisture Analyzer, MA X7.IC.A, MA X7.A, WTC, PA-04/H Automatic Feeder, PUE C32, PUE 7.1 Terminal, PUE HY10 Terminal, MAS / MPS IP32, MAS.1 IP54, MWSH IP65, MWLH IP55 / IP65, MWMH IP69K, PS.R, PS.R.M, PS.X7, PS.X7.M, PM.4Y, PM.C32, PM.5Y, AS.R, AS.R2 PLUS, AS.X7, AS.X7 PLUS, PS.5Y, AS.5Y, PM.5Y
2 years Electronic, 5 years Mechanism	Electronic & Mechanism	WLC, WLC.X2, WLC C/2 Precision Balance, WLY
1 year Electronic, 2 years Mechanism	Electronic & Mechanism	Workstation for Pipettes Calibration
1 year Warranty	Electronic & Mechanism	Antivibration table SAL/STONE, SAL/C, SAL/H, SAL/T, SAP/C, SAP/H, Professional Antivibration table PSW, LCD additional display, Anti-draft chamber, Glass-made draft shield for balances 128x128, Density determination KIT, MYF – Chamber for filter weighing, Ambient condition module - THB 2.0 System, Antistatic Ionizer, Power Adapter with battery & charger, Set for determination of water vapor permeability, Barcode scanner, USB cable for balances R series, RS 232 Cable, Car lighter 12V cable, Power supply for balances, R-Lab balance & Scale software, Pipettes PC Software, Pipettes PC Software, RMCS PC Software for mass metrology, Label Editor R02 RC Software, R-Cloud, Adapter for pipettes calibration
No Warranty	-	Disposable pans, glass fiber filters, reference material sodium chloride, MV Test Set, Suitcase for laboratory balances, Wall mounting Kit, Plastic protective covers, Power loop output, Under-hook weighing rack, Fabric dust cover, Laboratory holders for Analytical Balances, Modular E2R PC Software Services, RDS – Developer support, Validation Services

3. Exclusions

This warranty does not cover:

Damages resulting from negligence, accidents, misuse, or exposure to harmful materials.
Unauthorized service or modifications.
Data loss during service.
Normal wear and tear or damages due to electrical system failures and inappropriate cleaning habits.
Damages due to overloading or environmental factors such as extreme temperatures and humidity.

4. Warranty Claim Process

To initiate a warranty claim, contact Radwag at 305-651-3622, 305-748-3679 (WhatsApp), or email us at Office@radwagusa.com, Helpdesk@radwagusa.com, or support@radwagusa.com. Provide the serial number of your system and complete the Service Request Form (SRF) before sending the equipment for service. Ensure the equipment is returned in its original packaging to minimize damage during transportation. If the original packaging is not available, Radwag can provide a replacement at a small cost.

5. Repair and Replacement Policy

Our modern approach to warranty service includes:

Assessing the defect and determining whether repair or replacement is necessary.
Ensuring that repairs or replacements are conducted by authorized Radwag service centers to maintain warranty validity.
The client is responsible for the shipping costs of sending the product to Radwag for service under the warranty. During the first year of the warranty period, Radwag will cover the shipping costs for returning the product to the client after a warranty service is completed. After the first year, the client is responsible for both the shipping costs to and from Radwag.
Service Timeline: If parts are in stock, we aim to provide a completed service within 3 days of the product being received at our facility.

6. Limitations of Liability

Radwag USA, LLC, shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the repair or replacement of defective products under the terms of this warranty.

7. Customer Responsibilities

Proper Usage:

Installation:

Ensure the balance is placed in a vibration-free, draft-free, and dust-free environment with an ambient temperature between +10°C and +40°C, and relative humidity not exceeding 80%.
Position the balance on a stable surface, away from heat sources and vibrations.
Prevent magnetic interference when weighing magnetic objects.
Ground the balance’s base to prevent static electricity from affecting the weighing results.

Operation:

Center loads on the weighing pan to avoid measurement errors.
Ensure the load does not exceed the balance's maximum capacity.
Allow the balance to reach thermal stabilization before starting measurements.

Calibration:

Perform both internal and external calibrations regularly to maintain measurement accuracy.

Maintenance:

Disconnect the balance from the mains before cleaning.
Remove the weighing pan and other detachable components for cleaning.
Use a handheld vacuum cleaner to remove dust from the weighing chamber.
Use appropriate solvents for cleaning, avoiding alkaline solutions for glass panes and abrasive substances for all components.
Clean ionizer covers at least once a month with a lint-free cloth soaked in an alcohol-based solution.

Routine Checks:

Inspect the balance regularly for signs of damage or wear.
Ensure all peripheral equipment is properly connected and only use recommended accessories.

Warranty Compliance:

Radwag is responsible for repairing or replacing faulty components due to manufacturing or design defects.
Only authorized Radwag service centers should perform repairs.
The warranty does not cover damages from improper use, overloading, exposure to extreme conditions, or unauthorized repairs.
Maintain records of all maintenance and calibration activities.

8. Transferability

The warranty provided by Radwag USA, LLC, is affixed to the product and not to the original purchaser or any subsequent owner. The warranty remains valid for the entirety of the warranty period, regardless of any change in product ownership.

9. Governing Law

All disputes concerning this warranty or claims arising out of the sale or use of products manufactured by or purchased from Radwag USA, LLC, shall be adjudicated exclusively in the Court of Miami-Dade County, Florida.

10. Additional Support and Services

Technical Support: Radwag offers technical support to assist clients with any questions or concerns regarding the use, maintenance, or troubleshooting of their products.
Software and Firmware Updates: Software updates are provided by Radwag at no extra cost during warranty or out-of-warranty service.
Extended Warranty Options: Information on extended warranty options is available upon request.