Terms & Conditions

Radwag USA LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.radwagusa.com, use our services, or make purchases.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Data

When you interact with our website, we may collect personally identifiable information, such as:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (credit card or payment method)

1.2 Non-Personal Data

We may also collect non-personal information such as:

  • Browser type
  • IP address
  • Device type
  • Pages viewed on our site
  • Referring website

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device to collect information about your preferences and browsing history. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process your transactions and fulfill orders
  • To communicate with you, including responding to inquiries or providing customer support
  • To improve our website and services
  • To personalize your experience and provide tailored content
  • To send promotional materials or special offers (with your consent)
  • To analyze and understand how you use our website
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, shipping partners) to assist with the services we provide.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, we may transfer your personal data to the new entity.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work hard to protect your data.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, such as:

  • The right to access, update, or delete your personal data
  • The right to withdraw consent for processing personal data
  • The right to request data portability
  • The right to object to data processing

To exercise any of these rights, please contact us.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any external websites you visit.

7. Children's Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this page regularly to stay informed of our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Warranty Statement for Laboratory Balances and Scales

1. Introduction

At Radwag USA, LLC, we are committed to delivering high-quality laboratory balances and scales designed to meet your precise measurement needs. Our warranty reflects our dedication to customer satisfaction, ensuring that you receive reliable and accurate performance from our products.

2. Warranty Coverage

Radwag USA, LLC, warrants its products against defects in materials and workmanship from the date of purchase through the duration of the warranty period. Our warranty covers both electronic and mechanical parts, addressing manufacturers' defects. The warranty does not cover misuse, alterations, or unauthorized modifications.



Warranty Duration Warranty Type Products & Accessories
3 years Electronic, 5 years Mechanism Electronic & Mechanism UYA.5Y, MYA.5Y, XA.5Y.M.A PLUS, XA.5Y.MA, XA.5Y.M, MYA.5Y., MYA.5Y.F, MYA.5Y.P, MYA.5Y.P XA.5Y.M.A.P, XA.5Y.A, XA.5Y.F, XA.5Y, PMV 50 5Y, HY10.HRP, HY10.HRP.H, PUE 5 Terminal
2 years Electronic, 2 years Mechanism Electronic & Mechanism Industrial Platforms, PUE 7.1.HRP
2 years Electronic, 3 years Mechanism Electronic & Mechanism MA R Moisture Analyzer, MA X7.IC.A, MA X7.A, WTC, PA-04/H Automatic Feeder, PUE C32, PUE 7.1 Terminal, PUE HY10 Terminal, MAS / MPS IP32, MAS.1 IP54, MWSH IP65, MWLH IP55 / IP65, MWMH IP69K, PS.R, PS.R.M, PS.X7, PS.X7.M, PM.4Y, PM.C32, PM.5Y, AS.R, AS.R2 PLUS, AS.X7, AS.X7 PLUS, PS.5Y, AS.5Y, PM.5Y
2 years Electronic, 5 years Mechanism Electronic & Mechanism WLC, WLC.X2, WLC C/2 Precision Balance, WLY
1 year Electronic, 2 years Mechanism Electronic & Mechanism Workstation for Pipettes Calibration
1 year Warranty Electronic & Mechanism Antivibration table SAL/STONE, SAL/C, SAL/H, SAL/T, SAP/C, SAP/H, Professional Antivibration table PSW, LCD additional display, Anti-draft chamber, Glass-made draft shield for balances 128x128, Density determination KIT, MYF – Chamber for filter weighing, Ambient condition module - THB 2.0 System, Antistatic Ionizer, Power Adapter with battery & charger, Set for determination of water vapor permeability, Barcode scanner, USB cable for balances R series, RS 232 Cable, Car lighter 12V cable, Power supply for balances, R-Lab balance & Scale software, Pipettes PC Software, Pipettes PC Software, RMCS PC Software for mass metrology, Label Editor R02 RC Software, R-Cloud, Adapter for pipettes calibration
No Warranty - Disposable pans, glass fiber filters, reference material sodium chloride, MV Test Set, Suitcase for laboratory balances, Wall mounting Kit, Plastic protective covers, Power loop output, Under-hook weighing rack, Fabric dust cover, Laboratory holders for Analytical Balances, Modular E2R PC Software Services, RDS – Developer support, Validation Services

 

3. Exclusions

This warranty does not cover:

  • Damages resulting from negligence, accidents, misuse, or exposure to harmful materials.
  • Unauthorized service or modifications.
  • Data loss during service.
  • Normal wear and tear or damages due to electrical system failures and inappropriate cleaning habits.
  • Damages due to overloading or environmental factors such as extreme temperatures and humidity.

4. Warranty Claim Process

To initiate a warranty claim, contact Radwag at 305-651-3622, 305-748-3679 (WhatsApp), or email us at Office@radwagusa.com, Helpdesk@radwagusa.com, or support@radwagusa.com. Provide the serial number of your system and complete the Service Request Form (SRF) before sending the equipment for service. Ensure the equipment is returned in its original packaging to minimize damage during transportation. If the original packaging is not available, Radwag can provide a replacement at a small cost.

5. Repair and Replacement Policy

Our modern approach to warranty service includes:

  • Assessing the defect and determining whether repair or replacement is necessary.
  • Ensuring that repairs or replacements are conducted by authorized Radwag service centers to maintain warranty validity.
  • The client is responsible for the shipping costs of sending the product to Radwag for service under the warranty. During the first year of the warranty period, Radwag will cover the shipping costs for returning the product to the client after a warranty service is completed. After the first year, the client is responsible for both the shipping costs to and from Radwag.
  • Service Timeline: If parts are in stock, we aim to provide a completed service within 3 days of the product being received at our facility.

6. Limitations of Liability

Radwag USA, LLC, shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the repair or replacement of defective products under the terms of this warranty.

7. Customer Responsibilities

Proper Usage:

  • Installation:
    • Ensure the balance is placed in a vibration-free, draft-free, and dust-free environment with an ambient temperature between +10°C and +40°C, and relative humidity not exceeding 80%.
    • Position the balance on a stable surface, away from heat sources and vibrations.
    • Prevent magnetic interference when weighing magnetic objects.
    • Ground the balance’s base to prevent static electricity from affecting the weighing results.
  • Operation:
    • Center loads on the weighing pan to avoid measurement errors.
    • Ensure the load does not exceed the balance's maximum capacity.
    • Allow the balance to reach thermal stabilization before starting measurements.

Calibration:

  • Perform both internal and external calibrations regularly to maintain measurement accuracy.

Maintenance:

  • Disconnect the balance from the mains before cleaning.
  • Remove the weighing pan and other detachable components for cleaning.
  • Use a handheld vacuum cleaner to remove dust from the weighing chamber.
  • Use appropriate solvents for cleaning, avoiding alkaline solutions for glass panes and abrasive substances for all components.
  • Clean ionizer covers at least once a month with a lint-free cloth soaked in an alcohol-based solution.

Routine Checks:

  • Inspect the balance regularly for signs of damage or wear.
  • Ensure all peripheral equipment is properly connected and only use recommended accessories.

Warranty Compliance:

  • Radwag is responsible for repairing or replacing faulty components due to manufacturing or design defects.
  • Only authorized Radwag service centers should perform repairs.
  • The warranty does not cover damages from improper use, overloading, exposure to extreme conditions, or unauthorized repairs.
  • Maintain records of all maintenance and calibration activities.

8. Transferability

The warranty provided by Radwag USA, LLC, is affixed to the product and not to the original purchaser or any subsequent owner. The warranty remains valid for the entirety of the warranty period, regardless of any change in product ownership.

9. Governing Law

All disputes concerning this warranty or claims arising out of the sale or use of products manufactured by or purchased from Radwag USA, LLC, shall be adjudicated exclusively in the Court of Miami-Dade County, Florida.

10. Additional Support and Services

  • Technical Support: Radwag offers technical support to assist clients with any questions or concerns regarding the use, maintenance, or troubleshooting of their products.
  • Software and Firmware Updates: Software updates are provided by Radwag at no extra cost during warranty or out-of-warranty service.
  • Extended Warranty Options: Information on extended warranty options is available upon request.

Return Policy for Laboratory Balances and Scales

1. Return Eligibility

Products must be returned within 30 days of delivery. Items must be in original, unused condition with all original packaging, accessories, and documentation. Proof of purchase (order number, receipt, or invoice) is required for all returns.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.
  • Items marked as non-returnable or final sale.
  • Products that have been used, altered, or damaged after delivery.
  • Consumables and perishable items.

3. Return Process

To initiate a return, contact our customer service via phone at 305-651-3622, 305-748-3679 (WhatsApp), or email at Office@radwagusa.com, Helpdesk@radwagusa.com, or support@radwagusa.com. Provide your order number and reason for the return. Our customer service will provide a Return Merchandise Authorization (RMA) number and return instructions. Products must be shipped back to Radwag USA within 14 days of receiving the RMA number. Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

4. Refunds

Refunds will be processed within 10 business days of receiving the returned product. Refunds will be issued to the original payment method. Shipping and handling fees are non-refundable, except in cases of defective products or errors.

5. Exchanges

Exchanges are subject to product availability. If the desired exchange item is not available, a refund will be issued instead. The exchange process follows the same steps as the return process.

6. Defective or Damaged Products

If a product is defective or damaged upon receipt, contact customer service immediately. Provide detailed information about the defect or damage, including photos if possible. Radwag USA will cover the shipping costs for returning defective or damaged products and will either repair, replace, or refund the product at no additional cost to the customer.

7. Restocking Fees

A restocking fee of up to 15% may be applied to returned items that are not defective or damaged.

8. International Returns

International customers are responsible for return shipping costs, duties, and taxes. Refunds for international returns will be issued for the product price only, excluding original shipping fees.

9. Warranty and Return Interactions

If a returned product is found to be defective under our warranty terms:

  • The product will be repaired or replaced at no additional cost.
  • If repair or replacement is not feasible, a full refund will be issued.
  • For warranty claims, the return shipping costs are covered by Radwag USA during the first year of the warranty period. After the first year, the customer is responsible for shipping costs both ways.

10. Customer Responsibilities

To ensure eligibility for returns and warranty claims, customers must:

  • Follow proper usage and maintenance guidelines as specified in the user manual.
  • Perform regular calibration and cleaning as recommended.
  • Maintain detailed records of all maintenance and calibration activities.

11. Contact Information

For any questions or to initiate a return, please contact our customer service:

  • Phone: 305-651-3622
  • WhatsApp: 305-748-3679
  • Email: Office@radwagusa.com, Helpdesk@radwagusa.com, support@radwagusa.com

12. Governing Law

All disputes concerning this return policy or claims arising out of the sale or use of products manufactured by or purchased from Radwag USA, LLC, shall be adjudicated exclusively in the Court of Miami-Dade County, Florida.